Drugstore.com SUCKS -- Conclusion

Package delivered, late in the day, but still delivered.

What a mess. Things that I learned:

• Drugstore.com is a bottomless, vacuous pit.
• I used them MANY years ago, until I noticed that they signed me up for some sort of service with recurring fees on my credit card.
• Their e-mail help feature is worthless.
• Their human help people, while very nice, are running about .333 on their effectiveness.
• I will never use them again. Ever.

Yes, I even took them off of my bookmarks, spam alerted all their sales crap, and will spit at them if they call. I hope that the fleas of a thousand camels will infest their bodies -- but then they have products to fix that I suppose.

(sigh) I gotta go clip some nails...

jc

Drugstore.com SUCKS IV

Well, it seems that someone at UPS found the box.

Guess what, it will be delivered on October 1, 2009. Supposedly.

Track it yourself -- google this: 1Z6RA0680320153920

We shall see if it even gets here.

Remember, this order was placed on September 12, 2009. It will have taken 19 days to get nail clippers and deodorant.

Am I going to shop at Drugstore.com again?

NO F***IN WAY.

If it were not for me haranguing them into looking into things, it would still be propping up the corner of the microwave in the lunch room. Absolutely ridiculous.

Esh, I gotta go, I stink...

jc

Drugstore.com SUCKS III

Well, I have a tracking number from yesterday!

Is it processing? Well...

Billing Information Received

Which means they sent the package information to UPS, but UPS has not taken physical custody of the box.

It usually takes a few hours for this to work out, but it has been over 24 hours since the billing information was sent. UPS (and I love 'em) never takes long for them to scan a box.

UPS has not scanned it.

UPS doesn't have the box to scan.

Sounds like it is lost in the vortex again!

Gawd, I need those clippers. I'm starting to look like Howard Hughes.

jc

Drugstore.com SUCKS II

Checked today, still no movement.

Since it was 103 outside, I decided to get on the phone to rattle a cage or two.

Since it was my THIRD call to them, they had a record of who and what.

Got yet another nice human on the other end. This time he was genuinely shocked at what crappy service he and his company were giving. He put me on hold and actually went to his supervisor to light a fire under someone in the warehouse.

It seems to have worked, or at least they sent me an e-mail that it actually shipped.

We will see.

Sheesh, all I wanted was my new nail clippers and deodorant.

jc

Drugstore.com SUCKS

I put an order in with them on Sunday, September 12. Drugstore.com said OK, we are processing it and all things are in stock.

E-mailed them five days later, and they took my concern seriously, and said that it is still processing.

Upped the ante and e-mailed a humanish robot. It was still processing.

Called yesterday and talked to an actual human (based in North America no less!) and said it is still processing. BUT, they will give me free upgraded shipping on my next order. Riiight -- as if!

Called today. Again, a nice guy on the line that said the ticket in the warehouse was not acted upon "they are real busy". It is still processing.

Their suggestion is to go cancel the order and try again. Bullshit. If I cancel, I will go to Walgreen's down the street and get the stuff that way. I just want to stay in the AC and get my package -- LAST WEEK.

I would be really pissed, but it is still processing.

jc