Since it was 103 outside, I decided to get on the phone to rattle a cage or two.
Since it was my THIRD call to them, they had a record of who and what.
Got yet another nice human on the other end. This time he was genuinely shocked at what crappy service he and his company were giving. He put me on hold and actually went to his supervisor to light a fire under someone in the warehouse.
It seems to have worked, or at least they sent me an e-mail that it actually shipped.
We will see.
Sheesh, all I wanted was my new nail clippers and deodorant.